Terms, Conditions & Policies
TERMS & CONDITIONS
All bookings, either confirmed or pending are subject to MyWaggyTails’s Terms and Conditions.
Submission of a Booking Form constitutes acceptance of these terms and your continued use of our services confirms your acceptance of the terms in force each time you use MyWaggyTails.
The Terms and Conditions set out an agreement between ‘you’ the owner, MyWaggyTails and the chosen carer ‘the carer’.
Bookings are not confirmed until the deposit has been paid, which is due at the time of submitting the Booking Form. You agree to make all future bookings through MyWaggyTails and agree not to contact carers directly to confirm availability or arrange boarding. You also agree that you will not accept any offer of a stay from any of our carers without having booked through MyWaggyTails. Once the booking deposit has been paid to MyWaggyTails, you agree to pay your carer their independent fee directly and at the beginning of the stay – via PayPal or cash (negotiable with the individual carer).
You confirm that you agree that if you cancel your booking for whatever reason, your deposit is non–refundable.
You agree to complete the online Booking Form and pay the deposit within 10 days of your initial enquiry. You understand that provisional bookings are not accepted. MyWaggyTails cannot be held responsible for keeping bookings open any longer than ten days without contact.
All dogs must be up to date with their vaccinations, worming, tick and flea treatments. You must provide the carer with the vaccination booklet at the start of each board. You further agree to deliver you dog in a clean condition.
The minimum stay is 2 days at the daily rate and 7 days during peak season. In exceptional circumstances, speak to us as we will always try and assist regular customers in an emergency.
Once you have been given your carer’s details, you can make an appointment to visit the carer with your dog prior to your dog’s holiday. This pre-visit must have a mutually satisfactory outcome before your dog’s stay is confirmed with the said carer.
You confirm that you agree to contact the MyWaggyTails within 3 days of meeting your carer if you are unhappy for any reason. You must meet your carer at the carer’s home in order to ‘reject’ the carer.
In the event of any emergency if the carer is unable to proceed with the board we will endeavour to transfer the board to another carer. We reserve the right at our discretion to cancel the booking and refund your deposit without any liability to MyWaggyTails. If you collect your dog before the confirmed end date of the board you will not receive a refund. MyWaggyTails is not subject to Distance Selling Regulations. By paying your deposit you are confirming your booking and therefore entering a legal contract with MyWaggyTails subject to these Terms and Conditions.
GENERAL – Your Dog Details
You agree to provide full, honest and detailed information in the Booking Form about your dog/s and agree to our terms and conditions. During your continued use of MyWaggyTails services you agree to keep us informed of any changes to your dog/s Booking Form. Failure on your part to disclose any matter whether material fact or not, which in our view might render your dog unsuitable for boarding with the carer or to use this home boarding service will amount to breach of conditions and termination of your dog’s stay without refund.
We are unable to accept dogs with aggression problems towards other dogs or people and subject to the terms of the Dangerous Dogs Act 1991.
We are happy to accept bookings for un-spayed bitches, however if you believe your dog is due in season during her board you must inform us. If the chosen carer is not happy to accept your bitch in season we will endeavour to transfer the booking to another carer. Please be aware that we will make every effort to protect your un-spayed bitch from unwanted male attention, but cannot be held responsible for any accidents that may occur and may result in an unwanted pregnancy. If we are unable to accommodate your un-spayed bitch we will cancel your booking.
You confirm your dog is non-aggressive. Should it show aggressive tendencies towards the dog carer or their family, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of £20.00 which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to MyWaggyTails and any additional fees charged by the kennels will be payable by you.
You have disclosed any known dangers associated with your dog.
You confirm that you agree should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she will be placed in a dog boarding kennel until your return and that this will be subject to a transfer charge of £20.00 which will be payable by yourself upon your return. There will be no refund of the boarding fees you have paid to MyWaggyTails and any additional fees charged by the kennels will be payable by you. In addition, you agree to pay the cost of any damage caused by your dog to the carer’s home.
If you prefer/agree to your dog being exercised off lead, please note the booking form accordingly. In doing so you accept responsibility for third party liability. MyWaggyTails will care for your dog as you would, and whilst we will make every effort to ensure your dog/s is cared for to our usual high standards we cannot be liable for loss, injury or death either inside or outside of the carer’s home whilst in our care.
You agree that not all our carer’s are expected to accept dog’s that insist on sleeping on the carer’s bed at night. If your dog requires close contact at night please ask and a suitable carer will be provided where available.
MyWaggyTails agency and approved carers expect total honesty regarding your dog’s behaviour before your dog’s stay. If you or your dog’s carer are worried about how your dog will settle in a trial stay is recommended (minimum two days or one over-night) at the standard rate.
Your dog is expected to be under control at all times, trained and not over boisterous in the home.
You confirm that you are the legal owner of your dog.
You confirm that your dog has not been ill with any contagious disease or condition within the past 30 days and that your dog has received all the necessary vaccinations.
You understand that under no circumstances will MyWaggyTails be liable for consequential damages or damages beyond the replacement value of your dog.
MyWaggyTails and / or the carer will use all care to ensure the happiness, safety and welfare of your dog/s. If however your dog becomes unwell or has an accident during his board we will take him to a Veterinary Surgery. You agree for MyWaggyTails, your carer and advice from a qualified veterinary surgeon to make any decisions regarding your dog’s health/welfare, providing it is acting in the best interest of your dog. An emergency contact number for you or someone to make these decisions on your behalf will be required. You agree to be responsible for payment of veterinary fees incurred upon your return. We do recommend that your dog is insured against sickness, accident, injury and third party liability prior to the start of the board. The booking form gives the carer authorisation to take your dog/s to the Vet’s if necessary, whilst also confirming you will either reimburse the carer or MyWaggyTails any fees or pay the Veterinary Surgery directly, which-ever applies.
You agree that if your dog attacks, or is involved in a fight with, another dog (and/or person) causing injury to that dog (and /or person), you will be responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees in respect of injuries to another animal caused by your dog. We recommend but do not insist that your dog be insured against sickness, accident, or injury and for third party liability prior to boarding.
The client is responsible for any veterinary bills, no matter how they are incurred whilst the pets are in the care of MyWaggyTails.
Damage to the Carer’s own property
Your dog must not be known to chew, scratch or destroy furniture or house fittings under normal circumstances. Should your dog’s behaviour become uncontrollable, destructive or unreasonable, you accept that he/she could be placed in a dog boarding kennel at your own expense until your return and will be subject to a £20.00 transfer charge.
Any damages caused by your dog to your independent carer’s home or possessions other than reasonable wear and tear will be paid for by you directly to your dog’s carer on your return.
Your Dog’s Holiday
You agree that if in extreme cases a dog is found to be destructive, aggressive, agitated, stressed, completely unmanageable in the home or highly anti-social your dog’s carer may refuse to board your dog for the remainder of the stay. MyWaggyTails will have no option but to contact you or your emergency contact. Your emergency contact will be expected to provide alternative care or arrangements will be made to kennel your dog at your cost. Every effort will be made to avoid such an event by you providing an honest account of your dogs and by having the open and frank discussion at the visit. Re-positioning of the dog concerned in an alternative home, depending on the problem, may be a possibility however this is not guaranteed. Remember, at MyWaggyTails, we do not believe in kenneling but sadly not all dogs are suitable for home boarding.
You agree that your dog must be fully vaccinated before any stay (copies to be supplied) or in circumstances of Homeopathic treated dogs liability accepted and all parties in agreement.
All dogs must be treated for fleas and worms no more than two weeks prior to arrival at the carer’s home. In the event of flea infestation your dog’s carer will treat your dog at your expense. You agree that flea infestation in a carer’s home is a very serious matter and must be avoided at all stays. In the event of this happening you may be additionally charged by your dog’s independent carer for household treatment and compensation for loss of earnings following an infestation. You agree to deliver your dog in a clean, groomed condition. Any dog requiring regular grooming should also be provided with appropriate grooming equipment.
You agree to provide for your dog’s carer enough food for the entire duration of your dog’s stay, any treats allowed, your dog’s own bedding, any medication required, toys, lead and any other material requirements your dog requires or items which will help your dog to settle. If insufficient food is supplied at the start of the board you agree to refund the carer costs incurred purchasing more food.
You agree that that after 2 weeks following your stated return date you have not returned to collect your dog(s) and every attempt has been made to contact you and your emergency contact number without success then your dog(s) will be put up for re-homing.
MyWaggyTails reserves the right at all times to refuse access to clients of our booking service if it is in the interest of MyWaggyTails or our approved carers without liability, without cause, with or without prior notice.
You agree that your dog will socialise with other dogs and you accept the risks involved and agree that MyWaggyTails are not liable for any illnesses or injuries resulting during your dog’s attendance.
Whilst we normally only take one family’s pets at any one time per carer, there are occasions such as during peak periods that we may accept more than one dog, you agree that this is acceptable to yourself. Please contact us in writing if you wish your pet to be the only dog guest along with the carers own pets.
You recognise the risks associated with MyWaggyTails or its carer’s transporting your dog to and from the property, to a vet or on any other walks or days out and you expressively relinquish any and all claims against MyWaggyTails, it’s carers and representatives.
MyWaggyTails approved carers are covered by business public liability insurance with care custody and control extension liability to animals. Insurance does not cover any costs that may be incurred, either veterinary or other as a result of sickness, accident or damage caused to or by any guest dog.
It is recommended but not essential that client’s take out their own veterinary insurance and leave policy details on record with us on your Booking form.
A Cancellation must be submitted in writing, preferably Online via our website or to our email address.
If you need to cancel your booking for any reason, you will not receive a refund of the deposit paid.
Carer’s Code of Practice
1. MyWaggyTails approved carers shall practice with integrity, responsibility and trustworthiness and shall recognise their responsibility to their clients, clients’ pets, clients’ property, and society in general.
2. The welfare of clients’ dogs shall be paramount and shall not be made subordinate to commercial consideration.
3. All MyWaggyTails approved carers shall maintain professional relationships with their clients and shall not exploit such relationships for improper personal, professional or financial gain, nor seek inappropriately to impose their own values on clients. Carers shall not disclose any personal or private information about their clients.
4. MyWaggyTails approved carers shall not unfairly or unprofessionally conduct their care in any way that would discredit the reputation of MyWaggyTails.
5. MyWaggyTails approved carers must not seek to attract or take business directly without going through the agency’s established booking system and must in the interest of our clients not board additional dogs from any other agency or independently whilst a MyWaggyTails client is staying without prior approval. This therefore requires carers to operate exclusively with MyWaggyTails and no other dog boarding/sitting organisation.
6. MyWaggyTails approved carers due to the exclusive booking service offered by MyWaggyTails and welfare of dogs staying are not be permitted to operate private paying boarding clients also.
7. Approved carers are not permitted to speak on behalf of MyWaggyTails in their endorsement or commercialisation of any product, service or in the event of interview or provision of information to any member of the press or other media.
8. Approved carers must not make misleading claims or statements in advertising or otherwise.
9. MyWaggyTails approved carers must genuinely love dogs and have experience of owning/caring for them. Approved carers must show evidence of having knowledge of basic dog training and general care for the dogs for which they are responsible.
10. All MyWaggyTails carers must undergo interview within their own home before approval and maybe re-visited at any time by prior appointment. Where circumstances change (e.g house move) MyWaggyTails will be required to re-visit the carer.
11. Approved carers should not board dogs more dogs than their licence allows. If an owner requests in writing, that they wish only their dog(s) are boarded and we have accepted this request, then except in the case of cross over (delivery and collection times over lapping) this must be adhered to.
12. Approved carers should not leave dogs unattended except for short periods only (2-3 hours) or as agreed with owners. In the case of an emergency an allocated key holder must have access.
13. Approved carers should provide clean, dry, warm, draught-free bedding space; an area for dogs to relieve themselves; food, fresh water, exercise to owners requirements and maintain the guest dogs normal routine as much as is possible.
14. MyWaggyTails approved carers must make contact and arrange to meet owners as soon as contact details have been supplied. It must be understood that all the clients must have booked with our office prior to arrival of the dog. Full confirmation details of the client and dog care details will have been provided.
15. Approved carers must ensure dogs are walked according to owner’s instructions at all times i.e. on or off the lead allowances. They must ensure proper control at all times and dispose of excrement safely.
16. Approved carers may only transport dogs under their care with permission of the owner or in cases of emergency i.e. to visit a veterinary surgeon. Confirmed permission is given by the owner on completion of the booking form unless stated otherwise.
17. Approved carers must keep safe the provided records of all current dogs under their care for immediate reference i.e. contact details, feeding, exercise and veterinary details in case of emergency.
18. Approved carers must abide by all current Health and Safety legislation.
19. Approved carers must abide by all National and Local Laws and Byelaws.
20. MyWaggyTails reserves the right to re-visit any approved carer and if necessary to inspect their premises to ensure that the Code of Practice is being adhered to.
21. Approval will be cancelled for any breaches of the Code of Practice. In the event of cancellation, for any reason, the person concerned will have no rights to operate as an approved MyWaggyTails carer. Failure to comply or any active attempt to ‘poach’ existing MyWaggyTails clients will be met with legal action.
22. MyWaggyTails approved carers are required to accept and abide by this code, and to abide by and observe any other rules, regulations and pronouncements of MyWaggyTails.
At www.MyWaggyTails.co.uk we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected].
Who are we?
MyWaggyTails is a private business operated by myself, Mitch Howey which is run from our family home – as a ‘Partnership’ with my husband.
How do we collect information from you?
We obtain information about you when you use our website, for example, to make enquiries or to book your dog(s) for any of the MyWaggyTails services.
What type of information is collected from you?
The personal information we collect might include your name, address, telephone number, email address, IP address, and information regarding what pages are accessed and when. If you purchase services, your card information is not held by us, it is collected by our third-party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process a payment that you have made;
- process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications specifically in respect of the services which you have requested and that may be of interest to you.
- Administer or plan actual or potential services.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant arrangement you hold with us.
With the exception of data captured through this website, specifically when you register your first name, family name and email address, all other data will be destroyed once a year in January, a minimum of 18 months after your last booking, other than where Government reporting obligations require otherwise. Your first name, family name and email address will be retained by MyWaggyTails on a password protected file in order to contact you with information about any future MyWaggyTails services, unless you give us instructions to the contrary, in writing to [email protected] .
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process booking payments and to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond our core service providers for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online booking payment page, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us in respect of MyWaggyTails services then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing or operational purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected].
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected].
You have the right to ask for a copy of the information MyWaggyTails may hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your or your pets interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in January 2018.