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Frequently Asked Questions

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Frequently Asked Questions

Welcome to our Frequently asked questions section.

Of course if you are considering having your pet stay with us, there are going to be some questions you would like to ask us. As such we have a list here of questions which we are frequantly asked.

If you have a question for us that hasn’t been covered in this section, feel free to visit our Contact Us page to get in touch. No question is too big or small!

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INTRODUCTORY VISITS TO MYWAGGYTAILS

Our new customer ‘audition’ is our 3 Step Check which we use for every potential new customer, regardless of the service you select. It’s our way of checking we are the best fit for each other.

First, following an initial enquiry, the potential customer submits their Pet Information Form which provides basic contact information about you and your doggy.

Second, we will meet you and your canine companion, at a mutually convenient time, on neutral territory or in your home, to make introductions, to talk through the relevant dog service, to ask any questions about your Pet Information Form and to assess and profile your doggy for chemistry and fit – it’s so important that we put your pet’s happiness first.

Third, if all is good so far, we will offer you and your ‘pup’ an initial ‘test drive’ – whether that’s for a walk, day-care or overnight stay. That way we can get to know each other, and make sure we have all the makings of a perfect fit.

Where we provide home boarding or day care, potential new customers are welcome to visit, but at pre-arranged times to ensure the minimum of disturbance to pets in our care and where we are able to evaluate any possible risks.

Potential dog walking customers are welcome, by prior arrangement, to join us on a walk.

DO YOU ACCEPT ALL BREEDS?

We do not accept Pit Bull type breeds or those registered under the Dangerous Dogs Act.

We love ALL sized dogs from the smallest Yorkshire Terrier to the biggest Great Dane.

We provide specific experiences for puppies, smaller dogs, and older dogs to ensure all dogs are happy.

We treat every dog as an individual and do not discriminate on breed type alone. However, our partners naturally have preferences. Some love larger breeds, others prefer smaller breeds.

Inevitably, the partner will consider their existing canine companions, their temperament, age, breed mix and behaviour profiles, whether for a walking, day care or home boarding group dynamic.

IS MY DOG SUITABLE FOR HOME DAY-CARE

Home day-care is suitable for dogs who are friendly, well socialised and enjoy the company of other dogs. We can only provide day care for dogs that meet the following criteria:

  • House Trained
  • Friendly and sociable with people and other dogs
  • Must be fully vaccinated (including kennel cough)
  • If vaccinations have lapsed, your dog may not be able to come to day care until 2 weeks have lapsed following vaccination, dependent on how long they have been out of date.
  • We CAN accept titre testing for DHP/DHPI only
  • Must be up to date with flea, tick and worming treatments (using products recommended by the vet)
  • We only accept neutered males over 12 months
  • We CANNOT accommodate females in season (this includes just coming into season)
  • We accept dogs from other families at the same time.
  • Must be over 14 weeks old and fully vaccinated. Puppy visits can be arranged until this age. Even then, a Partner may weigh up the temperament and other profile aspects of existing ‘guests’ before consenting to a trial.
IS MY DOG SUITABLE FOR HOME BOARDING

Home stays/boarding is suitable for dogs who are friendly, well socialised and enjoy living as part of a family. We can only board dogs that meet the following criteria:

  • House Trained
  • Friendly and sociable with people and other dogs
  • We CANNOT accept dogs that suffer Separation Anxiety
  • Must be fully vaccinated (including kennel cough)
  • If vaccinations have lapsed, your dog may not be able to come to day care until 2 weeks have lapsed following vaccination, dependent on how long they have been out of date.
  • We CAN accept titre testing for DHP/DHPI only
  • Must be up to date with flea, tick and worming treatments (using products recommended by the vet)
  • We only accept neutered males over 12 months
  • We CANNOT accommodate females in season, or likely to come into season during their visit.
  • We accept dogs from other families at the same time.
  • Must be over 14 weeks old, fully vaccinated and toilet trained. Puppy visits can be arranged until this age
WHAT WILL I NEED TO PROVIDE FOR HOME BOARDING?
  • You’ll need to bring your dog’s food and bed, and perhaps some familiar toys to make your dog’s stay as comfortable as possible.
  • You’ll need to bring your dog’s vaccination record.
  • Don’t forget the lead/harness.
WALKING DOGS

Dogs do not require to be vaccinated or neutered to join us on our walks.

They will need to be socialised

Every dog must have received our 3 Step Check ‘audition’ before we can accept them for a booking.

HOW MANY DOGS DO YOU WALK AT ONCE?

We believe that in most cases, dogs enjoy group walks more than individual walks.

However, dogs recovering from illness or an operation, timid or anxious dogs, a puppy or older dogs may benefit from solo walks, and we are happy to provide such services.

We always have a sensible ratio of dogs to a professional walker at any one time, unless it is specifically a 1-2-1 walk. We follow industry best practice and the guidelines provided by the RSPCA, The Dogs Trust and the Pet Industry Federation.

We much regret that aggressive dogs or dogs with behavioural problems cannot be accommodated

DO YOU PROVIDE ANY OTHER SERVICES?

It varies by each Partner and their specialist skills and services. Please check each of our Partner’s pages.

For example, one partner specialises in pet reiki.

We can also take pets to your vet or to the dog groomer.

We also include a home check service and provide a ‘live-in’ option.

All prices for such services are on application.

DOGS WITH HEALTH ISSUES

We are able to look after dogs with any health issues, including diabetes. We are also happy with insulin injections.  

ARE YOU OPEN AND WHAT ARE YOUR PRICES AT BANK HOLIDAYS?

Price and availability on application please. Regrettably, we also have to have the odd break.

WHAT ARE YOUR PAYMENT TERMS?

For full details, please visit the Terms and Conditions or our Booking Confirmation Form on the appropriate partner page.

In principle, payment is due at the time of your actual booking confirmation. Any booking is subject to availability.

Deposits are non-refundable except where the booking is unavoidably cancelled by MyWaggyTails.

We always try to be supportive and understanding, but please remember we are also trying to run a business at a competitive cost. Your support is much appreciated.

DO YOU OFFER PENSIONER DISCOUNTS?

No, sorry. Our services are in great demand and while we make every effort to remain affordable to most people, we are competitive in the areas in which we operate.

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Get In Touch

Head Office
MyWaggyTails (Polkadot)
3rd Floor, 86-90 Paul Street
London EC2A 4NE
0203 393 2093

If you want to speak to a specific partner, please select the relevant location

Terms & Conditions | Cancellation Policy
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MyWaggyTails is fully insured. Licensed for Home Boarding and Day-Care by South Oxfordshire Council – Licence Number: 20174